PawPerfect Return & Refund Policy

Last updated: August 14, 2026

At PawPerfect, we want you and your pet to be happy with your purchase. If something isn’t right, we’re here to help.

30-Day Returns

You may request a return within 30 days of the date your order is delivered.

To be eligible for a standard return, your item must be:

• In the same condition that you received it

• Unused and clean

• In its original packaging when reasonably possible

• Accompanied by proof of purchase or your order number

To start a return, please contact us through our Contact page with your order number and reason for the return.

Please do not send products back without contacting us first. We will provide return instructions after your request has been approved.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible and include:

• Your order number

• A description of the issue

• Clear photos or video showing the problem when applicable

If we confirm that the item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund at no additional product cost to you.

Used Pet & Grooming Products

For health and hygiene reasons, products that have been used, heavily soiled, damaged after delivery, or contaminated through pet use generally cannot be returned for a change-of-mind refund.

This restriction does not affect claims for products that arrived damaged, defective, or incorrect.

Return Shipping

For standard change-of-mind returns, the customer is responsible for return shipping costs unless we state otherwise.

If we confirm that we sent the wrong item or that the product arrived damaged or defective, PawPerfect will provide appropriate return instructions and will not require you to pay return shipping where a return is necessary.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

Refunds

Once your approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Bundles

Products purchased as part of a discounted bundle may be returned subject to this policy.

If only part of a bundle is returned, the refund may be adjusted to reflect the discount that was applied to the original bundle purchase.

To receive a refund for the entire bundle, all eligible items from the bundle must be returned.

Non-Returnable Items

The following generally cannot be returned:

• Gift cards

• Items marked as final sale

• Items damaged through misuse or improper care

• Used or contaminated pet hygiene and grooming products, except where defective

• Products returned without authorization or outside the applicable return period

Exchanges

If you received the wrong item or your item arrived defective, contact us and we will help determine the best replacement option.

For other exchanges, the fastest option may be to return the eligible item and place a new order for the product you want.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible.

We will try to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or has already shipped.

Missing or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us with your order number so we can investigate.

If an order cannot be fulfilled or delivered and a refund is required, we will process the appropriate refund in accordance with applicable law.

Your Legal Rights

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

Customers in certain countries or regions may have additional cancellation, return, refund, or warranty rights that apply regardless of this policy.

Contact Us

Questions about a return or refund?

Please contact PawPerfect through the Contact page on our website, and include your order number whenever possible.

We’re happy to help.