Shipping policy

PawPerfect Shipping Policy

Last updated: August 14, 2026

Thank you for shopping with PawPerfect. We work to process and deliver every order as smoothly as possible.

Order Processing

Orders begin processing after payment has been successfully completed.

Processing times may vary depending on the product, order volume, fulfillment location, weekends, holidays, and other circumstances.

Once your order has shipped, you will receive shipping confirmation and tracking information when tracking is available.

Shipping & Delivery Estimates

Estimated shipping or delivery times may be displayed on the product page, during checkout, or in your order confirmation.

Delivery estimates are not guaranteed unless specifically stated otherwise.

Actual delivery times may be affected by:

  • Carrier delays

  • Weather

  • Holidays

  • High order volumes

  • Incorrect or incomplete addresses

  • Customs processing

  • Supplier or fulfillment delays

  • Other circumstances outside our reasonable control

If we become aware that an order cannot ship within the timeframe originally promised, we will contact you and provide the options required by applicable law.

Tracking Your Order

When tracking information is available, it will be sent to the email address or contact information provided with your order.

Please allow some time after receiving your tracking number for the carrier's system to update.

A tracking number may initially show limited information while the carrier processes the shipment.

Multiple Packages

Some PawPerfect products may be fulfilled from different locations.

If your order contains multiple products, they may occasionally arrive in separate packages or at different times.

You will not be charged an additional product price simply because an order is divided into multiple shipments.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

When PawPerfect offers free shipping, the offer may be subject to geographic, order-value, product, or promotional restrictions.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review:

  • Street address

  • Apartment or unit number

  • City

  • State or region

  • Postal or ZIP code

  • Country

If you notice an address error after placing your order, contact us as quickly as possible.

We will try to update the address before fulfillment, but changes cannot be guaranteed once an order has entered processing or shipped.

PawPerfect is not responsible for delivery problems caused by an incorrect address supplied by the customer, except where otherwise required by law.

Orders Marked Delivered

If tracking shows your package as delivered but you cannot locate it:

  1. Check around the delivery location.

  2. Check with household members or neighbors.

  3. Allow a short period in case the carrier marked the package delivered before completing delivery.

  4. Contact the shipping carrier using your tracking number.

  5. Contact PawPerfect if you still need assistance.

We will work with you to review the available tracking information and determine the appropriate next step.

Lost or Significantly Delayed Packages

If your order appears to be lost or has experienced a significant delivery delay, contact us through our Contact page with your order number.

We may need to work with the carrier or fulfillment provider to investigate.

When an order is confirmed lost or cannot be fulfilled, we will provide an appropriate replacement, refund, or other resolution in accordance with applicable law and the circumstances of the order.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include:

  • Your order number

  • A description of the damage

  • Clear photos or video of the item and packaging when possible

Please refer to our Return & Refund Policy for additional information regarding damaged or defective products.

International Orders

Where international shipping is offered, delivery may take longer because of customs processing and local carrier procedures.

Customers may also be responsible for customs duties, import taxes, or similar government charges where applicable and where these charges are not already collected at checkout.

PawPerfect does not control customs processing times.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make a reasonable effort to help, but we cannot guarantee changes or cancellations after an order has begun processing or has shipped.

Delivery Delays

Occasional delays can occur.

If we are unable to ship your order within the timeframe we promised, we will provide notice and any cancellation or refund options required under applicable law.

Contact Us

If you have questions about shipping, tracking, or delivery, please contact PawPerfect through the Contact page on our website.

Please include your order number so we can assist you more quickly.